ubbi dubbi 2022 refund policy

Dear Ubbi Dubbi fans,

Thank you for your patience as we have developed the following options to assist fans, given the weather cancellation of Day-2 at Ubbi Dubbi 2022.

Transfer & Refund Options

You can transfer your tickets to Ubbi Dubbi 2023.
Purchasers of 2-Day and Sunday-only ticket holders will receive a 2-Day Ubbi Dubbi 2023 ticket. You will receive the same ticket type you purchased (VIP, GA, or GA+). Saturday-only tickets are not eligible for a transfer. Transferred wristbands will be available at will-call and will not be mailed.

OR

You can transfer your ticket to Freaky Deaky 2022.
Both 2-Day and Sunday-only ticket holders will receive a 2-Day Freaky Deaky 2022 ticket. You will receive the same ticket type you purchased (VIP, GA, or GA+). Saturday-only tickets are not eligible for a transfer. Transferred wristbands will be available at will-call and will not be mailed.

OR

You may elect a prorated refund for your Ubbi Dubbi 2022 2-Day ticket.
Sunday-only tickets will be refunded at 100% of value and 2-Day tickets will be refunded at 50%, less fees including shipping. Saturday-only tickets are ineligible for a refund.

Payment Plan Refund Special Note

If you used a payment plan to purchase Ubbi Dubbi tickets, and elect a refund, your refund will arrive as a check (not electronically). We are unable to refund back to the card used to make the purchase. After the refund deadline passes, checks will be cut and mailed to fans.

If you purchased a ticket online via SeeTickets, submit your request for refund or transfer here.

Hard Tickets Refund

The options for transfers and refunds on hard tickets are the same as listed above. If you purchased a physical (hard) ticket, submit your request for refund or transfer here.

Other

Other ticket platforms, shuttles, merchandise and lockers.

  • All Ubbi Dubbi 2022 shuttle passes will be automatically refunded at 50% at point of purchase. No further action is required.
  • All Ubbi Dubbi 2022 2-Day locker purchases will be automatically refunded at 50% at point of purchase. No further action is required.
  • Unclaimed merch items (hats, water bottles, etc) will be refunded at face value. No further action is required.
  • All Ubbi Dubbi 2022 Goldstar tickets will be refunded at a prorated rate and at the point of purchase. No further action is required. For any assistance, please contact: help@goldstar.com
  • For fans who purchased a Valentine’s Day t-shirt/ticket pack, and did not pick up their t-shirt at the festival, you will receive a $20 merchandise credit to order the t-shirt from our online store. No further action is required.
  • VetTix orders should contact Veteran Tickets Foundation directly through their support online system for any questions you have regarding Ubbi Dubbi 2022 tickets you claimed through Vet Tix.
  • If you transferred your tickets from Sunday to Saturday, you are not eligible for for a refund or transfer.

Deadline

The deadline to elect a choice is Friday, May 13 at 11:59 PM CT. For fans who do not elect a choice, your tickets will automatically be transferred to Ubbi Dubbi 2023. 2-day tickets will transfer with the same ticket type. Sunday-only tickets will receive a 2-ticket of the same ticket type. Saturday-only tickets will not be refunded or transferred. After the refund deadline passes, refunds will begin processing on Monday, May 23. Please allow 14 days to receive your refund.

Frequently Asked Questions

I elected a refund instead of an automatic transfer, what do I need to do in order to obtain my refund?
As long as you filled out the form in its entirety, SeeTickets will automatically execute the refunds. No further action is required from your side. Electronic tickets will receive their refund electronically. Payment plans and hard copy refunds will receive their refunds by check in the mail. All ticket transfers will receive a confirmation email. If you do not receive your refund by June 1, please email contact@seetickets.us

What will be refunded?
The face price of tickets at the following rates:

  • 50% of the ticket face value will be refunded for those who purchased 2-Day GA, 2-Day GA+, or 2-Day VIP Tickets.
  • The entire ticket face value of Sunday-Only tickets will be fully refunded, less credit card fees.
  • Unclaimed merch items (hats, water bottles, etc) will be refunded at face value.
  • 50% of the face value of a two-day lockers and shuttles will be refunded.
  • Face value is defined as the purchase price of the ticket, minus fees, discounts and shipping.

Will additional costs (hotel, flights, transfers etc.) be refunded?
Since hotels and flights were ultimately purchased through third-party companies, unfortunately, we are not able to offer refunds for these items.

How will the refund appear on my bank account?
The refund will be shown under the descriptor “SeeTickets” rather than “Ubbi Dubbi Music Festival.”

I bought my ticket(s) through a reseller / unofficial sales channel, how will I get my refund?
Please note that SeeTickets will ONLY issue refunds to the original buyers of the tickets that were sold directly through the SeeTickets ticketing system. In case you ordered ticket(s) through a reseller or unofficial sales channel, you will have to contact this party directly.

Could you refund the amount to another person?
No, we are only authorized and able to refund the money to the original buyer, also referred to as the main buyer.

What if I have not received my refund by June 6th?
Electronic tickets: If you have not received your electronic refund, please allow up to 10 business days, check all different accounts and contact your bank. The refund can be found under the name “SeeTickets” rather than “Ubbi Dubbi Music Festival.” If you are sure no refund was credited to your account, please contact SeeTickets from the email address used to place the order. Mention your order number.

Payment plan checks: If you have not received your paper check associated with a payment plan refund, please contact contact@discodonniepresents.com and include your order number.

Why was day two of the event canceled?
Ubbi Dubbi Day 2 was canceled due to forecasted severe weather, hail, unsafe wind speeds, and lightning in the festival area.

Other Questions

I bought my ticket from a friend and now they are not answering my email or they are telling me they won’t refund me my money.
Tickets only have one buyer, who is the legal owner of the tickets. For this reason, we can only transfer the refund back to the buyer. Ubbi Dubbi cannot legally transfer back to another individual, even if one of the ticket was personalized to that person. The best remedy is to contact the legal owner of the tickets.

I purchased my ticket with friends in a 4 pack. Now my friend will not answer me and I’m afraid I will not receive my refund.
4-packs only have one buyer, who is the legal owner of the tickets. For this reason we can only transfer the refund back to the buyer. Ubbi Dubbi cannot legally transfer back to another individual, even if one of the ticket was personalized to that person. The best remedy is to contact the legal owner of the tickets.

I purchased my ticket a long time ago and now I do not have that credit card or bank account anymore. How will I get my refund?
Due to security reasons, it’s not possible to transfer money to another account. Such changes are the responsibility of the credit card company. Fans should contact their old bank to transfer to the new account.

If the funds can not be sent back to the credit card or bank account used at check out, See Tickets customer support will reach out to you for an alternative refund method.

I purchased my ticket with a Visa gift card and I no longer have the card. How will I receive my refund.
Fans should contact the issuing bank, such as Visa to make arrangements. The money will be transferred back to the original card number for legal reasons.

I purchased from an Ambassador and elected for a refund on the form. How do I get my money back?
Tickets purchased through Ambassadors will be refunded like others, automatically once form is complete. No further action is necessary.

I earned points as an ambassador. What happens to those?
Points will be refunded at the following rate: 100% of points for a Sunday-only ticket, 100% of points for a 2-day ticket, no refund for a Saturday-only ticket).

I used multiple credit cards for my payment plans. How will I receive my money back?
The number of cards used won’t affect the refund. You will receive a refund for each payment, on the specific card used.

Will the Freaky Deaky lineup be available prior to the refund deadline?
We’re putting the final touches on the lineup and expect to announce sometime soon. We may have it ready prior to the refund deadline.

I still haven’t received my camping refund. Who should I contact?
Please email contact@discodonniepresents.com.

My friend and I bought two tickets. I want to transfer and she wants to refund. Can you do that?
Sorry, the group will need to come to consensus about the order. We can only permit one action per ticket order and cannot split up refund options.

I transferred my Sunday tickets to Saturday. Does this policy apply to me?
No, If you transferred your tickets from Sunday to Saturday, you are not eligible for a refund or transfer.